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Privacy Policy

Your privacy is important to us. This policy explains what personal data we collect from you and how we use it. It also explains how our website uses cookies.

At certain times, Hansel and Tooploox may change or modify our policy at our own discretion, adding or removing information to reflect current practices - in other words, giving you the most up to date information. When this occurs, we will update this policy with the most recent revision date.

We may also retain data when required to comply with legal obligations, enforce agreements or resolve ongoing disputes. Such data will be deleted when no longer required and such incidents have been resolved.

Processing Personal Data

Who is responsible for processing your personal data?

Hansel is part of Tooploox Sp. z.o.o, who are the controller of your personal data.

Our registered office is: ul. Tęczowa 7, 53-601 Wrocław. This is registered with the Register of Entrepreneurs of the National Court Register maintained by the District Court in Wrocław-Fabryczna, VI Commercial Division of the National Court Register.

We are registered under entry number KRS 0000445336. Our NIP (ID for taxpaying purposes) is 8992740358. Our REGON [enterprise ID] is 022047421

How, When and Why do we collect your personal data and for How Long do we store it?

We only store your data via request, when legal consent has been given. This occurs in a number of circumstances:

Contact form

If you use our contact form, we collect your e-mail address. We also collect any additional, optional information you provide us with. We store your data with the message sent to us, which includes any information about your project or request, if provided.

This data is used to contact you in regards to your initial request. If this results in successful cooperation, we will continue you to process your data as we provide you with our services. If not, your data is removed after 2 years.

In limited circumstances, we may also use your information for other purposes, where permitted by law. This does not include marketing or advertising purposes.

We store your personal data on Pipedrive’s database, where we retain access. However, we process data on our own personal servers for the purposes of invoicing.

You can review the privacy policy for Pipedrive on the company’s website. You can request the removal of your data by contacting us at [email protected]


If you agree to receive newsletters, we will send you newsletters to the email address given. You have the right to withdraw from these at any time, in which case we will stop sending you newsletters or other marketing materials. You can do this by contacting [email protected] or by unsubscribing directly in the newsletter.

3rd Party Applications

Our website uses 3rd party applications that request and use personal data.

We use MailChimp for email purposes. Your data is stored on secure servers, where
we retain controlled access. You can review the their privacy policy on the company’s website.Privacy Policy for Mailchimp
We also use Pipedrive for the purposes of working with clients on projects. You can review the their privacy policy on the company’s website.Privacy Policy for Pipedrive

Your Personal Data Rights

We recognise and respect your rights to your personal data. You have the right to request:

You have the right to object to us processing your personal data in relation to your particular situation. You are also free to opt-out from direct marketing.

In situations where we have obtained your consent to process your personal data, you also have the right to withdraw this consent at any time. This will not influence the lawful status of any processing that has occured before the withdrawal occurred.

To enact any of your personal data rights, please contact us at [email protected]

You also have the freedom to lodge a complaint with a supervisory authority. For us, as a Polish company, our supervisory authority is Generalny Inspektor Ochrony Danych Osobowych. You can learn more on the Generalny Inspektor website.

Cookies and Pixel Tags

We receive and record information, which may include personal data, from your browser when you use our website. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your:

Third parties may also collect information via our website through the use cookies or third party widgets and plug-ins. These particles collect data directly from your web browser, processing the data under their own privacy policies.

We also use cookies and pixel tags to track how visitors use our website and to gain insight regarding their preferences. Through these, we collect aggregate data about site traffic and user interaction. This helps us identify trends and acquire statistics that can be used to improve the website.

We use the following cookies:

How to manage cookies

Your web browser’s settings can change your preferences regarding cookie storage. Most browsers also let you review and erase cookies as well. Please be aware, however, that our website will not operate property without cookies enabled.For more information, we refer you to the help pages from browser manufacturers regarding managing cookies in their specific browsers.

For browsers not included here, please refer to the appropriate documentation provided by the manufacturer.If you have any issues or queries regarding the processing of personal data, the use of cookies or our pixel tags, please contact us at [email protected] For requests regarding your personal data and privacy complains, we strive to resolve the issue in an effective and timely manner.